Quality Management System For Business Performance Improvement

The purpose of Quality Management Standard (QMS) is to encourage the application of  process approach to manage a company. A process is an activity that uses resources to change the inputs to outputs. For company to perform effectively, they have to identify and manage the interrelated and interacting processes. The “Process Approach” is the systematic identification and management of the processes applied within a company and particularly the interactions between those processes. In order to manage a company efficiently, it is important to do it in a systematic and transparent manner.

Success can be achieved by implementing and maintaining a quality management system that is designed to continually improve the performance while addressing the requirements  of all interested parties. 8 quality management system principles that can be used by management in order to manage the company towards improved performance are as below:
Customer focus Organisations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Leadership Leaders establish the purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives. Involvement of people People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the benefit of the organisation. 
Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process. System approach to management An organisation’s effectiveness and efficiency in achieving its objectives is attributed to the identifying, understanding and managing interrelated processes. Continual improvement Continual improvement of the organisation’s overall performance should be a permanent objective of the organisation. 
Factual approach to decision making Effective decisions are based on the analysis of data and information. Mutually beneficial supplier relationships An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. 
These eight quality management principles form the basis for the quality management system standards within the ISO 9000 family. 


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